Report Writing

Informal reports are used for internal use interrogatively within subdivisions and for dealing with routine issues . Memorandum format is a lot used for these reports (HafrenPURPOSETo investigate the causes of reduced fibre of publicize march on decrease in revenues and increase in customer and employee complaints at the Roanoke , Virginia tell apart of Phoenix AdvertisingINVESTIGATIONEMPLOYEE INTERVIEWSAll the ecstasy employees in the creative surgical incision in a group meeting during fit hours in the get windion roomHead of the accounts news section separately by an appointment in the group roomSeven of the twelve employees in the leaf node function discussion section during dejeuner break in the cafeteriaREVIEW OF BUSINESS REPORTSOBSERVATION OF EMPLOYEE BEHAVIOURAll heads of the discussion sections during wo rk hoursFive employees of the customer serve department during work hoursFive out of ten employees in the creative department during work hoursOBSERVATION OF OFFICE ENVIRONMENTINTERVIEWING CLEINTSClients availing services for very much than 12 months by appointment in the concourse roomClients availing services for less than 12 months by appointment in the conference roomQUESTIONNAIRESAll employees in the creative department distributed in the low of a work day to be collected by tiffineon timeAll employees in the client services department distributed in the first gear of a work day to be collected by lunch timeAll employees in the accounts department distributed in the beginning of a work day to be collected by lunch timeFINDINGSDECREASE IN EMPLOYEE MORALEBy conducting employee interviews and observation of their behavior at work , I found out that the employees were not motivated towards their work .

This was collect to inadequate salary compensation and abnormal increase in work load which was up by 60 with a 15 decrease in staff Also , the esprit de corps was specifically found low in the creative department as the higher ups presented their work differently to clients without their consultation or opinion . This unfair exercise of authority was not at all welcomed by the employees in the creative departmentThe impact of this drama was directly seen on productivity as musical note of work took a sharp downturnDECREASE IN REVENUESBy analyzing the bu sinss reports , I light upon that the revenue has taken a downward trend everywhere the course of the past twelve months . The cause has been the decrease in employee moti vation and increase in workloadThis resulted in an increase in customer complaints showing that the advertising work produced by Roanoke , Virginia dissever of Phoenix Advertising is not up to the markINCREASE IN lymph secreter COMPLAINTSBy interviewing the clients , I found out that the clients were not contented with the quality of work presented to them and complaints were up to 20 as compared to 10 die year . Also they were upset as the work was seenThis outwit impacts the image of the whole company and creates bad image in the market due to negative word of mouth by unsatisfied clients . This could result in loss of important clients or...If you sine qua non to get a full essay, order it on our website: OrderCustomPaper.com

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